Terms & Conditions

Please read these terms carefully before using this site.
This Web site is provided by Europa Underwriting Limited (company registration number - 3872760) of which RiderSure is a trading style and may be used for information purposes only. By using the site or downloading materials from the site, you agree to abide by the terms and conditions set forth in this notice, If you do not agree to abide by these terms and conditions do not use the site or download materials from the site. Intellectual property rights, either owned by Europa Group Ltd or a 3rd party that has given us permission to use them.
Should you experience any temporary unavailability of the site due to maintenance or updates you can contact us on 0844 800 4313 for a quotation or to ask an insurance related question.

Jurisdiction and Law
This site is directed at UK residents only and applications from non-UK residents will, unless otherwise stated, not be accepted. These terms and conditions shall be governed by and construed in accordance with the Laws of England and Wales.

Security and Privacy Policy
The RiderSure Privacy Policy forms part of these Terms and Conditions.
Once you have purchased your motorcycle insurance cover online you will receive confirmation in the form of an email. Please ensure you maintain a copy of all communication from RiderSure for your records. Your Certificate of Motorcycle Insurance and your policy booklet will be sent to you by return post.

Limited Licence
Subject to the terms and conditions set forth in this Agreement, RiderSure grants you a non-exclusive, non-transferable, limited right to access, use and display this site and the materials thereon. You agree not to interrupt the operation of the site in any way.
RiderSure authorises you to view and download the information ("Materials") at this Web site ("Site") only for your personal, non-commercial use. This authorisation is not a transfer of title in the Materials and copies of the Materials and is subject to the following restrictions: i) you must retain, on all copies of the Materials downloaded, all copyright and other proprietary notices contained in the Materials; ii) you may not modify the Materials in any way or reproduce or publicly display, perform or distribute or otherwise use them for any public or commercial purpose; and iii) you must not transfer the Materials to any other person unless you give them notice of, and they agree to accept, the obligations arising under these terms and conditions of use. You agree to abide by all additional restrictions displayed on the Site as it may be updated from time to time. This Site, including all Materials, is copyrighted and protected by worldwide copyright laws and treaty provisions. You agree to comply with all copyright laws worldwide in your use of this Site and to prevent any unauthorised copying of the Materials. Except as expressly provided herein, RiderSure does not grant any express or implied right to you under any patents, trademarks, copyrights or trade secret information.

Disclaimer
The materials may contain inaccuracies and typographical errors. RiderSure does not warrant the accuracy or completeness of the materials or the reliability of any advice, opinion, statement or other information displayed or distributed throughout the site. You acknowledge that any reliance on any such opinion, advice, statement, memorandum, or information shall be at your sole risk. RiderSure reserves the right, in its sole discretion, to correct any errors or omissions in any portion of the site. RiderSure may make any other changes to the site, the materials and the products, programs, services or prices (if any) described in the site at any time without notice.
This site, the information and materials on the site, and the software made available on the site, are provided "as is" without any representation or warranty, express or implied, of any kind, including, but not limited to, warranties or merchantability, noninfringement, or fitness for any particular purpose. Some jurisdictions do not allow for the exclusion of implied warranties, so the above exclusions may not apply to you.
Third Party Websites: This website may contain hypertext links to websites operated by third parties. The responsibility for the operation and content of those websites shall rest solely with the organisation identified as controlling the third party website and will be governed by separate terms and conditions. When you activate these links you leave our website. Links are provided for convenience and inclusion of any link does not imply endorsement in any way of the site to which it links. We accept no responsibility or liability for the contents of any linked websites.
Virus Protection: We make every effort to check and test material published on this website at all stages of its creation. It is always wise for you to run an anti-virus program on all material downloaded from the Internet. We cannot accept any responsibility for any loss, disruption or damage to your data or your computer system which may occur whilst using material derived from this website.

Complaints Procedure
Ridersure are a trading style of Europa Underwriting Limited who are authorised and regulated by the Financial Services Authority (FSA). Our FSA Number is 309796. You can check our registration details and find out more about the FSA by visiting their website on www.fsa.gov.uk or by contacting them direct on 0845 606 1234.
RiderSure's prime objective is to satisfy customer requirements by providing a consistent, competitive and efficient level of service. If there are occasions when we do not meet your standards then please contact our Customer Services Department immediately.
Our Customer Services department can be contacted using any of the following:

Telephone: 0844 800 4313
Email: info@ridersure.co.uk
Mail: Customer Services, RiderSure, Europa House, Midland Way, Thornbury BS35 2JX.

If you are still unhappy please contact the Compliance Manager who will investigate and do his best to settle the issue for you - Compliance Manager, RiderSure, Europa House, Midland Way, Thornbury. BS35 2JX
If after this, you feel the complaint remains unresolved, you may be entitled to refer it to the Financial Ombudsman Service.